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Homepage / Products and Services / Check-in

Check-in

Check-in Boarding

We fly up to 4 times a week from Heathrow Terminal 4.  The information boards inside the terminal will direct customers to the correct zone for check in. The airport can be extremely busy at peak times so we recommend that you ask your customers to check in as early as they can. We open check in four hours before departure. To ensure all our customers have enough time to clear security and get to the departure gate on time we close check-in one hour before departure time.

Please ensure that you communicate the above check in information to all your customers.

Check-in Deadlines are different at every airport and we recommend that you find out about these Check-in Deadlines and abide by them. Passengers' journey will be smoother if they allow ample time to comply with the Check-in Deadlines. 
If passengers do not complete the check-in process by the check-in deadline, we may cancel the reservation and not carry the passengers on board our flights. Completing check-in process means that customers will received their boarding pass for the flight. Passengers must arrive at the boarding gate no later than the time specified by us when they check-in. 
We may also cancel the seat reserved on the aircraft if passengers fail to arrive at the boarding gate on the time specified on their boarding pass. 

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Premium check-in

Business Class passengers can check in at a special counter available at all airports, except at Reunion and Rodrigues airports.

 

Mobile Boarding Pass

Important note: Mobile boarding pass is now accepted on flights departing from Mauritius, Paris, South Africa, London, Reunion, Amsterdam and Geneva only. 

HOW TO OBTAIN YOUR MOBILE BOARDING PASS?

Step 1
When you check-in on your mobile device , click on the Boarding Pass button to view your mobile boarding pass. 

Step 2
Capture a screenshot of the boarding pass (showing the QR code and flight details, please see below) and save it on your mobile.

 

I HAVE DOWNLOADED AND SAVED MY BOARDING PASS ON MY MOBILE. HOW DO I USE IT AT THE AIRPORT?

You are required to show your Mobile Boarding Pass at three locations:

1. At the baggage drop-off counter if you have bags to check in. 
2. At the Immigration and Security checkpoints 
3. At the boarding gate – place your mobile device showing the QR code in front of the gate reader to scan the Mobile Boarding Pass and board the flight directly. 

Present it to the cabin crew when boarding the flight. 

Should passenger’s mobile device be unavailable or malfunctioning, they need to go to a check-in or baggage drop-off counter where a printed boarding pass will be issued to them. Any hardcopy of Mobile Boarding Pass that has been printed by the passenger is NOT a valid format of Boarding Pass and will not be accepted.

 

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Online check-in

Air Mauritius has introduced a new convenient service that allows customers to check-in from any location and choose their seat. Internet Check In helps avoid queues at the airport. Passengers may select their seat and print out their boarding pass anytime from 24 hours up to 3 hours before the flight's departure.

Departure from Mumbai: passenger can check-in online anytime from 30 hours up to 4 hours before flight departure. 

Not all airports allow for process of internet check-in and some airports have limited facilities that do not allow for full internet check- in.

 Passengers who require special assistance are advised to check in directly at the check in counters located at the respective airports. 
 Passengers who are below 2 years (infants) cannot be checked in online. Adults accompanying infants are kindly requested to check in directly at the check in counters located at the airport. 
 In case of change of flight plans by passenger after Internet Check In, passengers are responsible for canceling their flight prior to departure. 
 If a passenger who has checked in online does not present himself at the check-in counter 1 hour before the flight departs, Air Mauritius will consider that the passenger does not intend to travel and there would be an automatic cancellation. 
 The accuracy of information provided by the passenger when using the online tool is the full responsibility of the passenger. Air Mauritius is not liable for inaccurate or incorrect information provided by the passenger. 

 Passengers are requested to retain their printed itinerary trip summary receipt for presentation at the airport(s).
 Passengers who have checked-in online are subject to all required airport security checks. 
 Air Mauritius is not responsible for any errors that may occur during the registration of frequent flyer number details. Registration of miles is subject to the frequent flyer conditions and rules. Passengers must remember to retain a copy of the original boarding pass and a copy of the original ticket in the event a retro claim may be required by the passenger to apply for the registration of their miles into their member account.

 Whilst all efforts will be made to reserve specific seat selections made by passengers in a booking reservation, Air Mauritius cannot guarantee a seat selection or seat reservation when there is a change of aircraft. 
 Air Mauritius is not liable for any connectivity or technical errors that may occur during the online check in process, or for the downtime of the website.

LIST OF AIRPORTS WHERE INTERNET CHECK-IN IS APPLICABLE ON AIR MAURITIUS FLIGHTS

 Amsterdam 
 Antananarivo 
 Cape Town, Durban, Johannesburg
 Dar Es Salaam
 Delhi
 Geneva
 Hong Kong
 Kuala Lumpur
 London Heathrow
 Mauritius (All flights except to Dubai)
 Mumbai
 Nairobi
 Paris - Charles de Gaulle
 Perth 
 Reunion
 Rodrigues
 Shanghai
 Singapore

WHO CAN CHECK IN ONLINE?

 A passenger with an e-ticket for a flight operated by Air Mauritius
 All passengers (up to a maximum of 9 in total) who appear under the same booking reference and file
 Passengers travelling with infant (under 2 years old) and who did not request for carry cot seat position. 
 Passengers travelling with children above 2 years old. 
 A passenger who does not require any special assistance, e.g. wheelchair, unaccompanied minors.

Please note, travel agents must not check-in on behalf of the travelling customers. This is strictly forbidden as this contravenes  CAA Security Regulations.

HOW DO I CHECK IN?

Follow the following easy steps to check in online.

Step 1: Fill in your flight details
 Enter either your E-ticket number , booking reference number or Kestrelflyer number
 Enter your flight number.
Step 2: Personal Information
 Confirm passenger details
 Enter your Kestrelflyer number if not already submitted previously for your miles to be credited. 
Step 3: Book your Seat
 Choose the seat you would wish to have.

Step 4: Print out your boarding pass and trip summary receipt

 Print out your boarding pass and present it at the airport. 

Exceptions 

Departure from Antananarivo: Passengers need to collect boarding passes at airport counters even if they have a printed boarding pass. 

Departure from Mumbai, Singapore, Kuala Lumpur, Shanghai: Boarding pass will not be issued on check-in via web or mobile devices. Passengers need to have their boarding passes issued at the check-in counters.