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Homepage / Business Information / Ticketing Procedures

Business Information Ticketing Procedures

We will provide carriage only to passengers named on tickets.

Please take a minute to review our ticketing practices.

E-ticket

Air Mauritius e-tickets are easy and convenient. 

General Provision

  • Ticket is not transferable.
  • Ticket is good for carriage for one year from the date of issue.
  • Some tickets are sold at discounted fares which may be partially or completely non refundable - please refer to GDS ruling.  

Coupon Sequence and Use

  • Flight coupons are valid only if used in sequence. Ticket will not be honoured.

Fares, Taxes, Fees and Charges

  • Fare will be calculated in accordance with our Tariffs in effect on the date of payment of the passenger ticket for travel on the specific dates and itinerary shown on it.
  • Taxes, fees and charges are imposed on air transportation by government authorities.
  • Taxes, fees and charges are constantly changing and can be imposed after the date of ticket's issuance. If there is an increase in a tax, fee or charge shown on the ticket, passenger shall need to pay Air Mauritius that increase. Likewise, if a new tax, fee or charge is imposed even after the ticket has been issued.  
  •  If any taxes, fees or charges which have been paid to Air Mauritius at the time of ticket issuance are abolish or reduced, customers may be entitled to claim a refund from us.
  • Fares, taxes and charges are payable in the currency of the country in which the ticket is issued.

Eligible flights

E-ticketing is available on the whole of the Air Mauritius network

Note

Un-ticketed Segments

All un-ticketed segments must be deleted as soon as possible and at least 24 hours before departure, so as to release inventory and ensure that there is no spoilage.

Coupons sequence

Ticket issued are only valid for given itinerary, and must not be issued if the coupons are not going to be used in the same sequence as on the itinerary.

Name correction

Name changes are not permitted, except where supporting documentation is accepted by MK as proof of same customer.  In such cases, ticket needs to be reissued against an administration fee of £50 on the London route. 

Please be informed that a new code to collect our Name Change fee (NCHG) has been introduced and will replace PENF code currently used for name corrections.

Please note:

  • Complete name changes are not permitted. Only corrections to misspellings will be considered for name adjustments.
  • In case of family members with identical first and family names, please ensure that both passengers’ middle names are entered in name field of PNR to avoid duplication of names.
  • If a ticket has been issued using a married name instead of a maiden name or vice versa, please scan any supporting documents to our Reservation Team ukreservations@airmauritius.com for consideration.

 

Important Information

Please be reminded that practices listed herein, but not limited to is a violation to our ticketing procedures:

  • Issuing/selling a ticket with a fictitious point of origin or destination in order to undercut the applicable fare (cross border selling)
  • Failing to observe the applicable rule for Designation and Selection of Ticketing Airline (Resolution 852) and/or designating transportation on such parties' services where a valid interline agreement between the ticketing airline and the transporting party does not exist.
  • Cancelling or amending a customer booking and/or Electronic Ticket without the express permission of that customer.
  • Making an amendment to a booking that has previously been issued as an e-ticket without either revalidating or reissuing, as applicable, the original ticket to reflect the new itinerary.
  • Voiding tickets without cancelling corresponding reservations.

 

Schedules, Delays, Cancellation of flights

Please note:

  • Notification received by email will supersede below guidelines on this subject
  • Subject to changes without prior notice.

Schedule Changes:

Flight times shown in timetables may change between the date of publication and the date passengers may actually travel. We do not guarantee them, and they do not form part of our contract with the customers.

Rebooking

For reissuance please email uksales@airmauritius.com to obtain an authority code.  (for audit purposes, this authority must be added to the endorsement box of the reissued tickets)

  • Re-booking on alternate direct MK services with no penalty – using where possible same or lowest RBD at no additional cost.
  • Same day re-routing via CDG services on AFKL/MK codeshare services - using where possible same or lowest RBD at no additional cost.
  • Changes permitted to the return flights within +/- 3 days of original date - using where possible same or lowest RBD at no additional cost.  

Passengers travelling to destinations beyond Mauritius (MRU) and/or with connecting services where these cannot be re-booked to the original flight itinerary or routing, please contact our Sales team for assistance. 

Notes

  • Where automated system re-protection has been offered and is accepted, ticket must be reissued to the revised itinerary with nil additional collection. Please email uksales@airmauritius.com to obtain a waiver code.
  • For un-ticketed bookings, flights must be re-booked subject to availability and tickets issued in accordance with applicable fare conditions. All other rules and conditions of the applicable fares still applies with the exception of un-ticketed IT bookings where Air Mauritius will honour the fare as per the booking dates.
  • Special service requests made on CRS (MEDA, meals, ancillary products etc..) are being automatically reinstated in pnrs.
  • Exit Seats – due to limited numbers on the aircraft some seats may have been affected by these changes and automatically cancelled – where exit seats are no longer available the EMDs that have been issued will be refunded. Passengers who have been affected will be offered available front row seats. Please email our sales support team at ukreservations@airmauritius.com for assistance.

Refunds  

For refunds please email uksales@airmauritius.com to obtain an authority code. (for audit purposes, this authority must be added to the endorsement box of the reissued tickets)

  • Full refund can be offered on MK ticketed bookings (airfare + applicable taxes). Refund process should be handled directly via the agent’s GDS. Air Mauritius will collect a standard administration fee of GBP25 for all refund applications received through BSP.

 

Cancellations, Rerouting and Delays

We will take all necessary measure to avoid delay in carrying passengers. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances, we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft or by both.

If we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at a destination or stopover destination, or cause to miss a connecting flight on which a confirmed reservation is hold, we shall, either:

Offer transportation at the earliest opportunity on another of our schedule services on which a seat is available without additional charge and, where necessary, extend the validity period of your Ticket: or 

Within a reasonable period of time offer to re -route to the destination shown on the Ticket either using our services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge.

 or 

Offer a refund

Please note, the above 3 options are the only remedies available to the customers. 

 

Issuance and Processing of Agency Debit Memo (ADMs)

Air Mauritius hereby communicates its procedure on Agency Debit Memo (ADMs) to make clear the policy violations under which ADMs will be issued and guidelines that Air Mauritius applies. Please take a moment to review the booking and ticketing practices explained below.

ADM Policy

 

 

 

We thank for your continued support of Air Mauritius. 

Sales Support Team.