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Homepage / Business Information / Ticketing Procedures

Business Information Ticketing Procedures

We will provide carriage only to passengers named on tickets.

Please take a minute to review our ticketing practices.

E-ticket

Air Mauritius e-tickets are easy and convenient. 

General Provision

  • Ticket is not transferable.
  • Ticket is good for carriage for one year from the date of issue.
  • Some tickets are sold at discounted fares which may be partially or completely non refundable - please refer to GDS ruling.  

Coupon Sequence and Use

  • Flight coupons are valid only if used in sequence. Ticket will not be honoured.

Fares, Taxes, Fees and Charges

  • Fare will be calculated in accordance with our Tariffs in effect on the date of payment of the passenger ticket for travel on the specific dates and itinerary shown on it.
  • Taxes, fees and charges are imposed on air transportation by government authorities.
  • Taxes, fees and charges are constantly changing and can be imposed after the date of ticket's issuance. If there is an increase in a tax, fee or charge shown on the ticket, passenger shall need to pay Air Mauritius that increase. Likewise, if a new tax, fee or charge is imposed even after the ticket has been issued.  
  •  If any taxes, fees or charges which have been paid to Air Mauritius at the time of ticket issuance are abolish or reduced, customers may be entitled to claim a refund from us.
  • Fares, taxes and charges are payable in the currency of the country in which the ticket is issued.

Eligible flights

E-ticketing is available on the whole of the Air Mauritius network

Note

Un-ticketed Segments

All un-ticketed segments must be deleted as soon as possible and at least 24 hours before departure, so as to release inventory and ensure that there is no spoilage.

Coupons sequence

Ticket issued are only valid for given itinerary, and must not be issued if the coupons are not going to be used in the same sequence as on the itinerary.

Important Information

Please be reminded that practices listed herein, but not limited to is a violation to our ticketing procedures:

  • Issuing/selling a ticket with a fictitious point of origin or destination in order to undercut the applicable fare (cross border selling)

 

  • Failing to observe the applicable rule for Designation and Selection of Ticketing Airline (Resolution 852) and/or designating transportation on such parties' services where a valid interline agreement between the ticketing airline and the transporting party does not exist.

 

  • Cancelling or amending a customer booking and/or Electronic Ticket without the express permission of that customer.

 

  • Making an amendment to a booking that has previously been issued as an e-ticket without either revalidating or reissuing, as applicable, the original ticket to reflect the new itinerary.

 

  • Voiding tickets without cancelling corresponding reservations.

 

We thank for your continued support of Air Mauritius. We look forward to welcoming soon on board.

Sales Support Team.