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Homepage / Business Information / Refund procedure

Business Information Refund procedure

REFUND PROCEDURE 

Air Mauritius will refund a ticket or any unused part of it, and any taxes in accordance with our fare rules or tariff.   

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  • Air  Mauritius no longer accepts refund requests unless for non IATA agents where an administration fee of £30 will be collected.
  • Each  agency or Tour Operator make a Refund Notice through BSP or GDS subject to an administration fee of £25.
  • Taxes  are refundable on unused or part used tickets but please note that  YQ is non-refundable when the fare element is non-refundable for  used and part used tickets. 

Right to refuse Refund

We may refuse a refund if the request was made after the expiry of the validity of the ticket.

Important Information

Please note, corresponding bookings for void or refunded tickets must be removed, so as to release the seats back to the inventory for resale.

No ticket must be voided or refunded without the express permission of the customer.

 

We thank you for your continued support of Air Mauritius. We look forwards to welcoming soon on board.

Sales Support Team.