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Homepage / Products and Services / At the airport

At the airport

We fly up to 4 times a week from Heathrow Terminal 4.  The information boards inside the terminal will direct customers to the correct zone for check in. The airport is one of the busiest in the world and can be extremely busy at peak times so we recommend that you ask your customers to check in as early as they can. We open check in four hours before departure. To ensure all our customers have enough time to clear security and get to the departure gate on time we close check-in one hour before departure time.

Please ensure that you communicate the above check in information to all your customers.

Before boarding, Business Class passengers and Kestrelflyer Elite card holders have access to private lounges. In Heathrow we use the Skyteam Lounge opposite Gate 10.

Our airport staff will be delighted to assist for all queries about booking and tickets, upgrading or excess baggage. Our Airport staff can be contacted on 020 8897 3545 on flight days. 

The Amédée Maingard Lounge in Mauritius 

Picto canape

Our attentive and discreet staff welcomes you in pleasant surroundings allowing passengers to catch their breaths between meetings, to freshen up after an all-night flight and to rest and recover during a stopover. Amenities in the lounge include local and international books and magazines, TV, business Centre with computers, WIFI, a children's play area, as well as a Bar & Buffet area offering a wide selection of food and beverages.

Access to this private lounge is available to Business Class passengers and Kestrelflyer Elite members. Upon request and subject to availability, Economy Class passengers may also have access to the lounge for a supplement:

  • Adult  - MUR 2000
  • Child  (aged 2 to 11) – MUR 1000
  • Infant  (less than 2 years) - Free Please enquire at the Air Mauritius  counter 

Location: after Security checks, proceed past the Mauritius Duty Free Shop and turn right.